Return & Refund Policy
Return & Refund Policy
Last Updated: August 27, 2026
At rorifluus , we want every purchase to feel simple, considered, and confident.
If something is not right with your order, our Customer Care team is here to help.
Please review this Return & Refund Policy carefully before requesting a return.
1. Return Window
Subject to the eligibility requirements below and applicable law, eligible products may be returned within 30 days after delivery.
To qualify for a return, the product must generally be:
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Unused
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Unopened, where applicable
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Unworn, where applicable
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In its original condition
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In its original packaging
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Complete with all accessories, manuals, components, gifts, and promotional items originally included
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Accompanied by valid proof of purchase
Products that do not satisfy the applicable return requirements may not qualify for a refund, except where otherwise required by law.
2. Hygiene-Sensitive and Personal-Use Products
For health, hygiene, and safety reasons, certain products may not be eligible for return after they have been opened, used, tested, worn, or had their protective or hygiene seal removed.
This may include certain:
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Personal-care products
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Hygiene-sensitive products
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Products intended for direct contact with the skin or body
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Food-contact products
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Sealed products where the seal has been removed
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Other products that cannot reasonably be resold for hygiene or safety reasons after opening or use
This restriction does not apply where a product is defective, damaged, incorrect, or where applicable law requires otherwise.
3. Non-Returnable Items
Subject to applicable law, the following items are generally not eligible for return:
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Products that have been used or materially altered
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Products with removed or broken hygiene or security seals
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Products showing clear signs of use
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Personalized or customized products
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Gift cards
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Items clearly identified as Final Sale
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Products damaged through misuse, neglect, improper handling, improper storage, or failure to follow product instructions
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Products returned outside the applicable return window
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Products missing essential components, accessories, or packaging where those items are required for return eligibility
Nothing in this policy limits rights that cannot legally be waived.
4. Damaged, Defective, or Incorrect Products
Please inspect your order promptly after delivery.
If you receive a product that is damaged, defective, or different from what you ordered, please contact:
Please provide:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs of the packaging, where relevant
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Any other information reasonably requested to evaluate the issue
After reviewing your request, we will provide the appropriate next steps.
5. How to Request a Return
Before returning any product, please contact:
Please include your order number, the product you would like to return, and the reason for your request.
If your return is accepted, we will provide return instructions and the applicable return destination.
Please do not send products to our company registration address or any other address without first receiving return instructions from rorifluus.
Unauthorized returns may not be accepted or processed.
6. Return Shipping
Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable, except where required by applicable law.
Where the customer is responsible for arranging return shipping, we recommend using a trackable shipping service and retaining proof of shipment.
rorifluus cannot guarantee responsibility for a return package that is lost, damaged, or otherwise fails to reach the designated return destination.
7. Return Inspection
Returned products may be inspected before a refund is approved.
We may verify:
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Product condition
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Original packaging
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Hygiene or security seals, where applicable
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Included accessories and components
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Signs of use or damage
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Order information
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Return eligibility
We will notify you regarding the outcome of your return after the applicable review has been completed.
8. Refunds
If your return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.
After a refund has been issued by rorifluus, additional processing time may be required by your bank, card issuer, or payment provider before the refund appears in your account.
rorifluus does not control financial institution processing times.
9. Partial Refunds
Where permitted by applicable law, a partial refund may be issued, or a return may be rejected, if a returned product:
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Is incomplete
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Has been damaged after delivery
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Is missing original components or accessories
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Shows signs of use inconsistent with the applicable return requirements
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Is materially different from its condition at the time of delivery
Any partial refund decision will be based on the condition of the returned product and applicable law.
10. Exchanges
Direct exchanges may not always be available.
Where an exchange cannot be processed, you may be asked to return the eligible product in accordance with this policy and place a new order for your preferred item.
Please contact Customer Care before attempting to exchange any product.
11. Order Cancellations
If you would like to cancel an order, please contact support@rorifluus.com as soon as possible.
We will make reasonable efforts to accommodate cancellation requests.
However, we cannot guarantee cancellation once an order has entered fulfillment, has been prepared for shipment, or has been transferred to a shipping carrier.
If an order can no longer be cancelled, you may be able to request a return after delivery, subject to this Return & Refund Policy.
12. Delayed Shipment
If we are unable to ship an order within a shipment timeframe expressly promised to you or within a period required by applicable law, we will provide any notice, cancellation option, refund, or other remedy required under applicable law.
Delays caused by shipping carriers, customs authorities, weather, transportation disruptions, incorrect delivery information, or other circumstances outside our reasonable control may be subject to different handling depending on the circumstances and applicable law.
13. Refused or Undeliverable Packages
If a package is returned to us because:
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The customer refused delivery;
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An incorrect or incomplete delivery address was provided;
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The shipping carrier could not complete delivery;
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The package was not collected within the carrier's required time;
we will review the circumstances before determining whether a refund or reshipment is available.
Where permitted by applicable law, shipping fees or other reasonable costs associated with an unsuccessful delivery may be deducted from any applicable refund when the delivery failure was caused by inaccurate information or actions attributable to the customer.
14. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Where applicable law provides you with rights greater than those described in this policy, those legal rights will apply.
15. Contact Us
For questions regarding returns or refunds:
rorifluusCustomer Care
Website
rorifluus.com
Company Information
Brand
rorifluus
Company Name
Huangshi Jianglai E-commerce Co., Ltd.
Company Address
Shop 125, Building B1, No. 99 Changle Avenue,
Xialu District, Huangshi City, Hubei Province, China
Contact Information
+86 13712519915
Website
rorifluus.com