Contact Us
We’re Here for You
Whether you have a question about a product, need assistance with an order, or simply want to learn more about rorifluus, our Customer Care team is here to help.
Customer Care
We aim to respond to customer enquiries as promptly as reasonably possible.
Response times may vary during weekends, public holidays, promotional events, product launches, or periods of unusually high demand.
Order Enquiries
For questions regarding an existing order, please include the following information when contacting us:
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Your full name
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Order number
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Email address used to place the order
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A brief description of your enquiry
Providing this information allows our Customer Care team to locate your order and assist you more efficiently.
Returns & Refunds
If you would like to request a return or have a question regarding a refund, please review our Return & Refund Policy before contacting Customer Care.
For hygiene, health, safety, or other product-specific reasons, certain products may not be eligible for return once opened, used, tested, damaged after delivery, or unsealed, except where otherwise required by applicable law.
Please contact us before returning any product.
Products sent without prior return authorization or return instructions may not be accepted.
Damaged, Defective, or Incorrect Orders
If you receive a product that appears damaged, defective, or different from what you ordered, please contact:
Please include your order number and, where relevant, clear photographs of the product and packaging.
Our team will review the information provided and advise you on the appropriate next steps.
Business & Partnership Enquiries
For business, partnership, creator, influencer, wholesale, or other collaboration enquiries, please contact:
Company Information
Brand
rorifluus
Company Name
Huangshi Jianglai E-commerce Co., Ltd.
Company Address
Shop 125, Building B1, No. 99 Changle Avenue,
Xialu District, Huangshi City, Hubei Province, China
Contact Information
+86 13712519915
Website
rorifluus.com
Thank you for choosing rorifluus.
Thoughtfully selected products for everyday life.